How to Apply for GujRERA Conciliation Forum — Step-by-Step Guide

Step-by-step guide for filing a Conciliation Forum application on the GujRERA 2.0 portal. Covers the Conciliation Registration form, ₹1,000 payment, stamp number, and the respondent consent process with OTP verification.

How to Apply for GujRERA Conciliation Forum

The GujRERA Conciliation Forum is an alternative dispute resolution mechanism established under Section 32 of the RERA Act 2016. It provides allottees and promoters a structured, cost-effective mediation process without requiring court attendance or advocate fees. The forum is facilitated by nominees of the Buyer Association, Promoter Association, and a RERA-appointed conciliation consultant.

Critical requirement: Conciliation proceeds only if all respondents give their consent. If any respondent selects No, the case is closed and the applicant is advised to file a formal complaint instead (Form A or Form B).

Source: This guide is based on GujRERA User Manual – Grievance Redressal – External Users (V.0.1), Section 3 (pages 17–29), published by Gujarat Real Estate Regulatory Authority.

Before You Begin

  • You must have a registered account on https://gujrera.gujarat.gov.in/. New users must Sign Up first.
  • Have the Project Registration Number of the disputed project ready.
  • Prepare supporting documents — sale deed, booking form, payment receipts, correspondence with the promoter.
  • Note: there is no AD Post requirement for conciliation (unlike Form A/B complaints).

Step 1: Log In and Open the Create Complaint / Conciliation Option

Log in to the GujRERA portal and go to your Citizen Dashboard. On the right-side panel, click Create Complaint/Conciliation.

Click "Create Complaint/Conciliation" from the right-side panel on your Citizen Dashboard

Step 2: Choose Conciliation — Select Yes

A popup appears: "Do you want to opt for conciliation?"

Read the Objective and Advantages. Click Yes to proceed to the Conciliation Registration form.

Click Yes — this opens the Conciliation Registration form in ECOURT. Click No to file a formal complaint instead

Tip: If you expect the promoter to refuse consent, file a formal Form A complaint directly (click No). Conciliation is best when both sides are open to mediation.

Step 3: Search and Select the Project

The ECOURT — Conciliation Registration form opens.

In the PROJECT DETAILS section, type the Project Name, Registration Number, or Promoter Name and click the search button.

Type the project name or registration number and click search — a project selection modal appears

A modal popup shows all matching projects with Project Registration No., Name, Promoter Name, Address, PIN Code, District, and Taluka. Select the correct project by clicking the radio button.

Select the correct project from the modal — all details auto-fill in the PROJECT DETAILS section

Step 4: Fill Applicant Details

In DETAILS OF THE APPLICANT(S), select SELF (filing on your own behalf) or ON BEHALF.

Fill in:

  • First Name*, Middle Name, Last Name (Surname)*
  • Mobile Number*, Email Id*
  • Official / Residential Address: Address line 1*, Pin Code*, State*, District*, Taluka*
  • Communication Address: same fields (tick "Residential Address" checkbox to copy)
Fill all required fields — the Communication Address copies automatically when the Residential Address checkbox is ticked

To add a co-applicant, fill the OTHER APPLICANT(S) DETAILS block. All fields marked in red below are mandatory — First Name, Mobile Number, Email, Address, Taluka must all be filled before clicking Add Into the List. To search by registered email, click Add More Applicant by search.

All required fields must be filled before clicking Add Into the List — red-highlighted fields are mandatory

Step 5: Fill Respondent Details

In DETAILS OF THE RESPONDENT(S), fill each respondent's name, mobile, email, and address. Multiple respondents can be added.

Important: Every respondent listed here will receive a consent request. Each must individually log in and respond. If even one respondent selects No, the conciliation case is closed.

Step 6: Fill Details of the Dispute

In DETAILS OF THE DISPUTE:

  • Subject of Dispute* — one-line description
  • Facts of Dispute* — full narrative
  • Relief(s) Sought* — what settlement you are seeking
Be specific about the relief sought — the conciliation consultant uses this to facilitate the settlement discussion

Upload supporting documents in the SUPPORTING DOCUMENTS section. Tick all three DECLARATION* checkboxes (note: jurisdiction is stated as "Conciliation Panel", not "Authority") and click Save & Next.

The Declaration in conciliation states "Conciliation Panel" jurisdiction — this differs from the Authority/Adjudicating Officer jurisdiction in Form A/B complaints

Step 7: Pay ₹1,000 Conciliation Fee

The PAYMENT screen appears.

"PLEASE DO NOT PRESS BACK OR REFRESH FROM THIS POINT ONWARDS."

Field Value
Payment head Conciliation Fees
GujRERA Unique Token Number Auto-generated (e.g., CMPR8WICE5002) — note this down
Amount (₹)(A) ₹1,000
Additional Amount (₹)(B) ₹0
Total ₹1,000

Tick the Terms & Conditions checkboxes and click Submit.

Note the GujRERA Unique Token Number — you will need it for any payment queries within 7 days

A Gateway Selection popup appears. Select SBI ePay or HDFC and click OK.

Select SBI ePay (recommended) or HDFC — both gateways process ₹1,000 conciliation fee

Complete payment on the SBI ePay gateway using Debit/Credit Card, Internet Banking, BHIM UPI, or any other available mode.

Complete payment on SBI ePay — do not close or refresh the browser until the confirmation page loads

Step 8: Collect Your Conciliation Stamp Number

After successful payment:

"Payment has been successfully processed with transaction ID [Token No.] and your conciliation stamp no. is [Stamp No.]"

Click Print Receipt and Print Application to download records.

An Email and SMS confirmation is sent to your registered contact details.

Save the Conciliation Stamp Number — this is your reference for tracking the consent status and all correspondence

Step 9: Track Conciliation Status on Your Dashboard

Go to your Citizen Dashboard → My Complaints tab. Your conciliation application appears with Complaint Type: CONCILIATION_FORUM.

The status remains "consent is awaited" until all respondents respond. Once all consent, the case progresses to Pending Scrutiny and then to hearing.

My Complaints tab shows the conciliation with type CONCILIATION_FORUM — status updates as respondents give or deny consent

The respondent must log in to their Promoter Dashboard and click the Conciliation Consent Requests for Me tab. This tab shows all pending consent requests addressed to them.

Column Description
Stamp No. Conciliation stamp number
Complaint No. CON/ONLINE/[City]/[DDMMYYYY]/[seq]
Application Date Date applicant filed
Pending on Me (No. of Days) Days elapsed since request
Click for Consent Give Consent button
Consent Given YES / Pending

Click Give Consent against the pending request.

Promoter clicks Give Consent — one entry already shows YES (consent given), others show Pending

Step 11: Promoter Reviews Application and Submits OTP

Clicking Give Consent opens the CONCILIATION VIEW — a full read-only view of the applicant's submission showing:

  • Conciliation Ack No (e.g., CON/ONLINE/Ahmedabad/18082021/00120)
  • Complaint Type: Conciliation
  • PROJECT DETAILS, DETAILS OF THE APPLICANT(S), DETAILS OF THE RESPONDENT(S)
  • DETAILS OF THE CASE (Subject, Facts, Compensation Sought)
  • RESPONDENT CONSENT(S) table
  • PAYMENT section + ACTIVITY LIST
The Conciliation View shows the full application in read-only mode — the respondent reviews all details before deciding

After reviewing, the promoter scrolls to "WOULD YOU LIKE TO GIVE CONSENT?" (or "ARE YOU AGREE WITH THIS CONSENT?"), selects Yes or No, and clicks Submit. A Validate OTP popup appears requiring the Mobile OTP sent to the promoter's registered mobile number.

OTP is sent to the promoter's registered mobile — submit the OTP to confirm the consent decision
  • Yes → OTP → Submit — conciliation proceeds; GujRERA schedules the meeting
  • No → OTP → Submit — case closed; applicant notified to file a formal complaint

Once all respondents consent, the case status updates. The promoter's All Grievances on My Projects tab shows:

  • Pending Scrutiny — consent received, case under GujRERA review
  • MEETING IN PROGRESS — conciliation meeting has been scheduled and is underway
MEETING IN PROGRESS means the conciliation session has been scheduled — both parties will be notified of the date and venue

Conciliation Number Format

Field Format Example
Conciliation Stamp No. CMP[DDMMYYYY][seq] CMP1808202126191
Conciliation Ack No. CON/ONLINE/[City]/[DDMMYYYY]/[5-digit] CON/ONLINE/Ahmedabad/18082021/00120

Common Issues

Respondent not receiving consent request: The respondent must be registered on the GujRERA portal as a user. If the promoter's email in the respondent section is not registered, they cannot log in to give consent. Ensure you enter the promoter's registered GujRERA email when filling respondent details.

Respondent says No — case closed: If any respondent denies consent, the conciliation case is closed. The portal will display this status. You must then file a Form A or Form B formal complaint through the same "Create Complaint/Conciliation" option (click No on the conciliation popup this time).

Payment deducted but stamp number not received: Note the GujRERA Unique Token Number from the payment screen. Contact GujRERA via Support Request under Finance & Accounts, or email epay-rera@gujarat.gov.in with the token number within 7 days.

Conciliation status stuck at "consent is awaited": Check the Complaint No. in your My Complaints tab. The conciliation cannot proceed until all listed respondents respond. You can contact the respondent directly and ask them to log in to their Promoter Dashboard → Conciliation Consent Requests for Me tab.

Official Reference

This guide is based on the official GujRERA User Manual – Grievance Redressal – External Users (V.0.1), Section 3 — Dispute Review (Conciliation Forum), pages 17–29. Prepared by PricewaterhouseCoopers for Gujarat Real Estate Regulatory Authority (GujRERA), Government of Gujarat.

For the official grievance portal, visit: https://gujrera.gujarat.gov.in/#/website-guide/grievance-redressal